Privacy Policy

Organisation responsible for this website

voxeljet AG

Paul-Lenz-Straße 1a

86316 Friedberg

Tel: +49 821-7483-100

Fax +49 821-7483-111

Name and address of the Data Protection Officer

SECUWING GmbH & Co. KG | Data Protection Agency

Maximilian Hartung

Frauentorstraße 9

86152 Augsburg

Telefon: +49 821 90786458


Every citizen has the constitutionally protected right to decide on the use of their personal data themselves. In light of this, it is our duty to protect the data that you entrust us with when visiting our website. Below, we would like to point out what data we collect from you, what happens to this data and what security measures we have taken to protect this data against abuse. We wish to ensure that visitors and customers are well informed about the collection, processing and use of personal data, through this clear and easy to understand information regarding our Privacy Policy.

Personal Data

Personal data is any information that relates to an identified or identifiable natural person (e.g. name, address, telephone number, date of birth or e-mail address). In principle, you may use our website without providing any personal data. The use of certain services may, however, require the disclosure of personal data, such as registration or taking part in a lottery.

Legal basis and processing purposes

We process your personal data for the following purposes:

  • Provision of this website and contractual performance, in accordance with our Terms of Use / Terms & Conditions
  • Processing of your requests and orders (Contact Form)
  • Own and third-party advertising, as well as market research and range measurement, to the extent permitted by law or based on consent.
  • Reporting of compliance violations (Whistle-blowing System)
  • Processing of applications using our application form
  • Sending an e-mail newsletter
  • Sending e-mail alerts (Investor Relations)

Legal basis

The legal basis for data processing is Art. 6, para. 1, sentence 1 lit. f of the General Data Protection Regulations (DSGVO). Our legitimate interest follows from the data collection purposes listed above. Under no circumstances shall we use the data collected for the purpose of drawing conclusions about you. 

Disclosure of data to third parties

Your personal data shall only be given by us to third parties if this is required for the performance of the contract, if we or the third party have a legitimate interest in the disclosure, or if you provide consent for said purpose. If data is shared with a third party based on a legitimate interest, this will be explained in this Privacy Policy.  In addition, data may be shared with third parties to the extent that we are required to do so by law, or by an enforceable, official or judicial order. 

Service Provider

We reserve the right to use service providers in the collection and processing of data. Service providers shall only receive the personal data they need for their specific activities. For instance, your e-mail address may be passed on to a service provider so that they can deliver you newsletter you have subscribed to. Service providers can also be tasked with providing appropriate server capacity. Service providers are usually involved as so-called processors, who may only process the personal data of the users of this website as per our instructions. 

Storage duration; Retention periods

We store your data for as long as necessary for the provision of our website and associated services, or where we have a legitimate interest in further storage. In all other cases, we will delete your personal data, with the exception of such data which we must continue to hold, in order to comply with contractual or statutory (e.g. tax-related or commercial) retention periods (e.g. invoices). Contractual retention periods may also arise from contracts with third parties (such as copyright and intellectual property rights holders). We block out data that is subject to a retention period up until the end of the period.

Log files

Every time you use the Internet, your Internet browser automatically transmits certain information, which we store in so-called log files.

We store log files solely to detect errors and for security reasons (e.g. to investigate attack attempts) for 7 to 10 days, after which time they are deleted. Log files that require further retention for the purpose of evidence are exempt from deletion, until final clarification of the respective incident, and may be forwarded to the investigating authorities in individual cases.

The following information in particular is stored in the log files:

  • IP address (internet protocol address) of the device from which the website is accessed;
  • Internet address of the website from which the website was visited (known as originating or referrer URL);
  • Name of the service provider used to access the website;
  • Name of the files or information retrieved;
  • Date, time and duration of the visit;
  • Amount of data transferred;
  • Operating system and information about the Internet browser used, including any add-ons installed (such as in the case of Flash Player);
  • http status code (e.g. "request successful" or "requested file not found").

Provision of personal data may also be required by law (for instance, by tax regulations).

Legitimate interests regarding processing

In accordance with Article 6 f of the General Data Protection Regulations, it is in our legitimate interest to process personal data in the conduct of our business, in particular with regard to the well-being of our employees and that of the company’s owners.


What are cookies?

Cookies are small text files that are sent when you visit a website and stored in the user’s browser. If the website in question is visited again, the user's browser sends back the cookies’ contents, thus allowing for recognition of the user. Certain cookies are automatically deleted once the browser session has ended (known as session cookies), others are stored for a specified time or permanently in the user's browser, and then delete themselves (known as temporary or permanent cookies).


What data is stored in cookies?

No personal data is stored in cookies, just online identification.


How can you prevent the use of cookies or delete cookies?

You may disable the storage of cookies in your browser settings, as well as delete any cookies already stored in your browser at any time. Please note, however, that this website may not work without cookies, or may only work to a limited extent.

Please also note that objections to the creation of user profiles work partly through a so-called "opt-out cookie". If you delete all cookies, an objection may therefore no longer be taken into account, and must again be raised by you.


What cookies do we use?

  • Only cookies that are strictly necessary

Certain cookies are required so that we can provide our website. This category for instance includes cookies used to identify or authenticate our users; cookies that temporarily store certain user settings (e.g. the contents of a shopping cart or an online form); cookies that store certain user preferences (e.g. search or language settings); cookies that store data to ensure the smooth playback of video or audio content.

  • Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer to help study how users use the website. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, in order to compile reports on website activity and to provide other services related to website and internet usage to the website’s operator The IP address provided by your browser in the context of Google Analytics will not be merged with other Google data. You may prevent the storage of cookies by adjusting the relevant settings on your browser software. However, please note that if you do this, you may not be able to optimally use all of this website’s features. In addition, you may prevent collection by Google of the data generated by the cookie, and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser plugin available using the link below (

You can prevent collection by Google Analytics by clicking on the following link. This will set an opt-out cookie, preventing future collection of your data when visiting this website.


Disable Google Analytics

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of Google at

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at

Social Media


Our pages include Instagram service features. These integrated features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your user account to the visit to our pages. Please be advised that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram. For further information, please refer to Instagram’s Privacy Policy:



In order to help personalise use of our website, social media plugins from Facebook have been installed there: the “LIKE” and “SHARE” buttons are available. This is a feature offered by Facebook.

When you call up a page of our website that contains one of these plugins, your browser connects up directly with Facebook’s servers. The content of the plugin is communicated by Facebook directly to your browser, which then integrates it in the website.

Integration of the plugin means that Facebook receives notification that your browser has retrieved the respective page of our Internet offering, even if you do not have a Facebook account or are not actually logged in to Facebook at the time. This information (including your IP address) is sent directly by your browser to a Facebook server in the USA where it is stored.

If you are logged in to Facebook at the same time, Facebook can directly attribute your visit to our website to your Facebook account. If you interact with the plugins – by clicking on the “LIKE” or “SHARE” button, for instance – then that information is likewise sent directly to one of Facebook’s servers and stored there. The information is also posted on Facebook where it can be seen by your Facebook friends.

Facebook can use this information for advertising and for market research purposes, as well as for designing Facebook’s pages in accordance with users’ requirements. To this end, Facebook creates usage profiles, interest profiles and relationship profiles, e.g. for analysing your usage of our website with regard to the advertisements displayed to you on Facebook, for informing other Facebook users about your activities on our website, and for providing further services that are connected with Facebook usage.

If you do not want Facebook to attribute the data collected via our Internet offering to your Facebook account, then you must log out of Facebook before visiting our website. Further information on Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Eire) and on Facebook pages and Facebook groups can be obtained from the Page Insights Controller Addendum.

Details about the purpose for which data is collected, the amount of data collected, how the data is processed and used by Facebook, as well as your rights in this respect and the various settings available for protecting your privacy, can be obtained from Facebook’s privacy policy at



Our site uses features of the LinkedIn network. The provider is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time you visit one of our pages that contains LinkedIn features, a connection is made with LinkedIn servers. LinkedIn is notified that you have visited our website using your IP address. If you click on the LinkedIn "Recommend Button" and are logged in to your LinkedIn account, LinkedIn will be able to associate your visit to our website with you and your user account. Please be advised that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by LinkedIn. For further information, please refer to LinkedIn’s Privacy Policy at:



Our site uses social plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you visit a page containing such a plugin, your browser establishes a direct connection to Pinterest servers. The plugin transmits log data to the Pinterest server based in the USA. This log data may include your IP address, the address of any websites visited that also include Pinterest features, browser type and settings, date and time of the request, and how you use Pinterest, as well as cookies. More information regarding the purpose, scope and further processing and use of the data by Pinterest, as well as your rights and options for protecting your privacy, may be found in the Pinterest Privacy Policy:



Our pages include Twitter service features.

These functions are provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Retweet" feature, the web pages that you visit are associated with your Twitter account and made known to other users. This data is also transmitted to Twitter. Please be advised that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Twitter. For further information, please consult Twitter’s Privacy Policy at You can change your privacy settings on Twitter by going account settings at



Our website uses features of the XING network. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Every time you visit one of our sites that contains Xing features, a connection to Xing servers is made. Storage of personal data is not carried out, according to our knowledge. In particular, no IP addresses are stored or usage patterns analysed. Further information regarding data protection and the Xing share button may be found in Xing’s Privacy Policy at



Our website uses plugins of the YouTube site, powered by Google. The site’s operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages that contains a YouTube plugin, a connection to YouTube servers is made. This will notify the YouTube server which of our pages you have visited. If you are logged in to your YouTube account, this enables YouTube to associate your browsing habits directly with your personal profile. You can prevent this by logging out of your YouTube account. For further information regarding the handling of user data, you may consult YouTube’s Privacy Policy at

Privacy as part of the application process

We collect applicants’ personal data, in order to process applications. These will be further stored upon the conclusion of an employment contract, for the purposes of implementing the employment relationship. The legal requirements are taken into account in this regard. In the event of a negative decision, the application documents will be deleted at the latest six months after the position has been filled. An exception to this applies when we need to keep application documents, for instance as burden of proof in Anti-Discrimination Law proceedings, or if other legitimate interests apply. Should we include application documents in our long-term pool of applicants, we will ask for your consent in order to do so.

Whistleblowing System

This page features a technical section, which may be used to submit a message. This enables you to send information confidentially and securely to the Voxeljet Audit Committee. The message may be expressly anonymous. Therefore, the name and surname fields are optional. Information received in this fashion is strictly confidential and used only for the purpose of complying with legal requirements.

Rights of those affected

You have a right to know and - under certain conditions - to correct, delete, restrict the processing or object to the processing of your personal data, as well - from 25 May 2018 onwards - to data portability. You are also entitled to object to the processing of your personal data for advertising purposes at any time ("Advertising Claims"). Please bear in mind that for organisational reasons, there may be an overlap between your withdrawal and the use of your data as part of an ongoing campaign. If you have given us consent to process your data, you may withdraw it at any time, with future effect. The legality of processing your data until the time of withdrawal shall remain unaffected. Please use the information provided at the beginning of this Privacy Policy, in order to assert your rights. Please make sure that it is possible for us to clearly identify you. 

Right of appeal to the supervisory authority

You have the right to file a complaint with the Data Protection Authority. You may do this by contacting the relevant Data Protection Authority responsible for your place of residence or the Data Protection Authority under whose remit we fall. Namely: Bavarian Data Protection Authority (BayLDA), Promenade 27, D-91522 Ansbach,


For advice and suggestions regarding data protection, please feel free to get in touch with us or with our Data Protection Officer by e-mail at  If you would like to contact us, please feel free to do so using the contact details at the top of this Privacy Policy. 

Safety measures and Technical instructions

All of our company’s employees are regularly trained in data protection and are committed to data protection. Our data centre, as well as in-house IT department are continuously adapting technical security measures to current conditions and requirements. Both are subject to constant monitoring by our internal processes and by the Data Protection Officer. Nevertheless, Internet technologies may have security gaps and may not thoroughly guarantee 100% protection. Therefore, our users may also send us data using other contact options, such as telephone or fax.

Validity of this Privacy Policy and amendments thereto

This Privacy Policy is currently valid as of September 2018.

This Privacy Policy may need to be amended in view of the further development of our website and what it offers, or due to statutory or regulatory requirements. Our current privacy policy may be accessed and printed at any time at

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General terms and conditions of purchasing

1. Scope

1.1These general terms and conditions of purchasing (hereinafter: T&Cs) apply to all contracts, and also to ancillary services, consultancy services and advice, which we, voxeljet AG, sign in the role of purchaser/buyer.
1.2These T&Cs, and these T&Cs alone, apply to all contracts signed by us in the role of purchaser/buyer, even for ancillary services, consultancy services and advice. The order confirmation of the contractor/seller (hereinafter: contractor) simultaneously implies that our T&Cs have been recognised and become a part of the contract. Conflicting or deviating conditions of the contractor are hereby rejected. They will only become a part of the contract if we agree to them in writing in individual cases. Our T&Cs apply even if we accept the deliverable from the contractor without reservation in full knowledge of contrary or deviating conditions of the contractor.
1.3Our T&Cs apply only to corporates (Section 14 of the German Civil Code), legal persons under public law, or public special funds within the meaning of Section 310 paragraph 1 sentence 1 of the German Civil Code.
1.4Our T&Cs also apply to all future contracts with the contractor that we sign as the purchaser/buyer.
1.5All agreements between us and the contractor, as well as supplements and changes to these agreements, must be in written form. This also applies to a waiver of the written form requirement. 

2. Order and order confirmation

2.1Our orders must be accepted/confirmed by the contractor promptly upon receipt. If we do not receive the order acceptance within one week of receipt of the order by the contractor, we reserve the right to withdraw the order. Verbal orders require our written confirmation to come into effect. Our order number must be specified in the order confirmation as well as in all correspondence.
2.2We expressly reserve the right to demand changes to the deliverable in terms of design and execution from the contractor within reasonable bounds. If such a case occurs, the effects of these changes, especially additional or reduced costs as well as delivery dates, must be taken into account by mutual agreement and in a reasonable manner.

3. Prices; Payment terms; Offsets, Retention; Refusal of performance

3.1The prices agreed with the contractor are fixed prices and include dispatch, packing, transportation and insurance costs as well as import or export duties. We will accept additional claims only with an express written confirmation or an express written change in the purchase order.
3.2Unless otherwise agreed in writing, we pay within 14 calendar days with a 3% discount or net within 30 calendar days. The payment due date will be calculated starting on the day on which the delivery or deliverable as well as the invoice have been received by us, or for a work contract, not earlier than on the day of acceptance. Our actions initiating payment will be definitive for our compliance with the payment due date. Receipt or acceptance of the deliverable has no connection with our payment in any way.
3.3Payment will be made by bank transfer only.
3.4If the deliverable is faulty, we are entitled to retain payment on a pro rata basis till proper fulfilment by the contractor.
3.5If there is a delay in payment by us, the contractor can claim penal interest of maximum 5% p.a.
3.6Assignment of receivables or debit mandates require our express consent.
3.7The contractor is entitled to set-off rights, retention rights and the right to refuse performance only if his counterclaims are determined to be binding or are undisputed. In addition, the contractor is only entitled to exercise his right of retention to the extent to which his counterclaim is based on the same contract.



4. Delivery / Performance; Time limits; Due dates; Delay

4.1All the deadlines, including intermediate and individual deadlines, agreed for the services of the contractor are binding and must be met by the supplier. Deadlines shall only be considered to have been met if the deliverable is available on the agreed date at the agreed location. If the supplier recognises or has to recognise that fulfilment of the deadline is in jeopardy, he must immediately notify us as such in writing, while also specifying the possible date of delivery of the deliverable. Even if we agree to the new delivery date, our claims for delayed performance remain unaffected. This point, no. 4.1, holds good correspondingly for due dates, including intermediate due dates and individual due dates, which have been agreed for the performances of the contractor.
4.2If there is a default by the contractor, then after a reasonable grace period that is granted has elapsed without any effect, we are entitled, at our discretion, to withdraw from the contract and/or to demand damage compensation instead of the performance.
4.3The supplier shall ensure, if he has delivered production equipment to us, that he is in a position to deliver the equipment or parts of the equipment as spare parts on reasonable terms for a period of 15 years following the termination of the supply relationship.
4.4The contractor can only effectively invoke force majeure if its occurrence is proved to us not later than 24 hours before the agreed delivery date in specific and detailed format in writing or by fax. If the notification is not forwarded by the time specified in sentence 1, then the contractor can only invoke a case of force majeure if the force majeure can be proved to have occurred within the 24-hour period and was the cause of the delay in performance.
4.5The contractor always has to carry out the delivery himself. Delivery of performance by a third party (supplier/subcontractor) needs our previous consent.
4.6The contractor undertakes to deploy, in the framework of the contract, only employees and third parties entrusted in conformity with number 4.4 for whom all legal registration, disclosure and submission requirements have been correctly fulfilled in time.

5. Dispatch; Risk assumption; Packing

5.1Unless otherwise agreed, delivery will be free at the risk of the contractor to the agreed receiving address. Number 7 remains unaffected.
5.2The contractor will take back all the packaging material at his cost. The place of performance for the take-back obligation applicable as per Section 4 of the Packaging Ordinance is the place of fulfilment (number 12.2).

6. Quality; Documentation; Production documents; Data

6.1The deliverables of the contractor must conform to the documents on which the contract is based, with regard to the agreed execution, quality, colouring, quantity and our technical specifications as well as (with lower priority) the contractor’s own technical specifications.
6.2We shall get all the documents that the contractor has to hand over or make available to us according to the contract (operating and maintenance manuals, documentation, calibration and test certificates, plans etc.) in German. The contractor will bear the cost of the agreed translations into other languages. The contractor shall be liable for correct translation.

7. Work contracts acceptance

7.1If installation, assembly or other work contracts are a part of the scope of the contract for the contractor, the following applies: A formal acceptance is always necessary. It can only be carried out after a test phase has ended successfully. A fictional or conclusive acceptance, especially from commencement of use, is prohibited. The transfer of risk takes place no earlier than at the time of acceptance. Our contractual penalty claims on the contractor remain unaffected even if we do not express reservations related to them at the time of acceptance.

8. Warranty claims; Statute of limitations

8.1The contractor will undertake the warranty for his performance in accordance with the legal regulations. Over and above the obligations according to number 6.1, the contractor shall guarantee that his deliverables will have all the quality characteristics agreed in the contract as well as full functional capability.
8.2A confirmation of payment or goods having been received do not represent approval.
8.3We may return defective deliverables at the cost of the contractor. Notwithstanding the legal warranty claims, in cases where there is particular urgency and/or the threat of substantial damage, we are entitled to implement remedial performance in a manner that appears most suitable to us by way of fulfilment at the cost of the contractor.
8.4The statute of limitations for our warranty claims for all deliverables of the supplier is uniformly 5 years, unless the law prescribes a longer period for the statute of limitations. The start of the statute of limitations depends on the legal regulations.

9. Liability and insurance

9.1The supplier shall guarantee that his products are free of defects within the meaning of the Product Liability Act. If a claim is filed against us owing to a defect or error in the deliverable of the contractor for liability regardless of fault/absolute liability, especially from product liability, the supplier will indemnify us to the fullest extent even without proof of culpability.
9.2The contractor is liable for measures that we take for damage prevention and damage limitation (such as product recalls).
9.3The supplier shall take out indemnity insurance covering at least the value of the deliverable and produce it upon demand.

10. Information regarding Data Protection Legislation

10.1We hereby advise that the personal and business data shared by the customer in connection with the initiation and execution of a contractual relation as well as all amendments will be used and stored for the purpose of the execution of the business relation. The customer provides his express consent regarding the aforementioned. voxeljet processes the provided data according to the European General Data Protection Regulation (GDPR). For further information please consult our Data Protection Notice (Art. 13/14 GDPR) which can be found on and downloaded from the link

11. Confidentiality

11.1The supplier has a responsibility to always - even in cases of doubt - treat all our technical, commercial and personal processes and relationships (which are not in the public domain), which become known to him from and in the context of the contractual relationship with us, as business and operational secrets, to keep them confidential and ensure that they are not disclosed to unauthorised third parties (including family members or co-workers not concerned with the matter). The obligation of secrecy continues even after the contract has ended.
11.2If there is a culpable infraction of the obligation to secrecy, the contractor is obliged to pay a contractual penalty of 5% of the net order value for every single and individual infraction, unless he is able to prove that we will suffer very little or no damage as a result of the infraction. In any case, we shall always be entitled to demand restitution for the actual damage incurred.

12. Copright of third parties

12.1The contractor shall be liable for ensuring that his deliverable does not infringe any domestic or foreign industrial copyright. If there is an infringement of third party copyright through the use of the contractor’s deliverable, then at our discretion, either the contractor must procure, at his own cost, the right to use of the copyright object, or alter the deliverable in such a way that there is no infringement of copyright of the third party. Moreover, the contractor also undertakes to release us or our customers as the case may be from all damage compensation claims that result from an infraction of a domestic or foreign copyright from the use of his deliverable.

13. Transfer of ownership

13.1The deliverable becomes our property upon delivery. A declaration of extended ownership retention requires our written consent for it to be valid. If we make any parts, assemblies etc. available for completion of the supplied object, they remain our property.

14. Force majeure

14.1Force majeure, operational disturbances over which we have no control, disorder, actions by government authorities and other circumstances beyond our control release us from the responsibility of timely acceptance for the duration of their existence. Notwithstanding our other rights, during such events as well as within two weeks after they have ended, we are entitled to withdraw partially or wholly from the contract, insofar as these events are not of an inconsiderable duration, and as a result, our requirement reduces substantially owing to the consequential procurement from other sources. The provisions in no. 13.1 also apply in case of industrial disputes.

15. Language; Place of performance; Place of jurisdiction; Applicable law

15.1German is the language for negotiation and the language of the contract. The language for execution of the contract is also German.
15.2The place of performance for all performance responsibilities of the contractor is Augsburg.
15.3If the contractor is a merchant, Augsburg is the sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. This will apply regardless of the merchant attribute even if the contractor shifts his domicile or habitual residence to a foreign country or his domicile or habitual residence are not known at the time of filing a complaint. We are likewise also entitled to file the complaint at the general place of jurisdiction of the contractor.
15.4All legal relations or legal actions resulting from and in the relationship between us and the contractor are subject solely to the law of the Federal Republic of Germany, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
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General terms and conditions

1. Scope

1.1Our General Terms and Conditions of Sale and Delivery (hereafter: GTC) shall apply exclusively to all contracts, including ancillary services, advisory services and information, which we, voxeljet AG, conclude in our role as seller, supplier and contractor.
1.2 Upon the placement of a purchase order/awarding of a contract on the part of the buyer or ordering party (hereafter: customer), our GTC shall be deemed as acknowledged and a part of the contract. Contrary or diverging customer terms are hereby expressly objected to. They shall only become a content of the contract in individual cases with our express consent. Our GTC also apply if we provide the service for the customer without reservations and in knowledge of any customer terms that oppose our terms or diverge from our GTC.


Our GTC shall only apply with respect to companies (§ 14 of the German Civil Code (BGB)), legal entities under public law or a special asset under public law in terms of § 310 Subp.1 Clause 1 BGB.
1.4Our GTC also apply to all future contracts concluded with the customer as a seller, supplier and customer.
1.5Individual agreements reached in an individual case with the customer (including collateral agreements, supplements and amendments) shall in all cases have precedence over these GTC. Subject to proof to the contrary, a written contract or our written confirmation shall be decisive for the contents of such agreements.
1.6All costumer’s legally relevant declarations and notifications relating to the contract (e.g. setting of deadlines, notifications of defects, declaration of cancellation or reduction), shall be made in writing, i.e. in the written form or in the text form (e.g. letter, e-mail, fax) in order to be valid. Statutory formal requirements and further certifications, in particular in case of doubt concerning the legitimation, shall remain unaffected.

2. Offer, Offer documents, Order confirmation, Service scope

2.1Our offers are always indivisible, non-binding and subject to change without notice.
2.2All of the documents that belong to our offers (e.g. letters, plans, drawings, calculations, illustrations, samples, test pieces, models, designs), which are provided to the customer or third parties attributable to the customer as part of the contract negotiations or the contract relationship, shall be non-binding. In addition, Number 11.1 shall also apply.
2.3The scope of our service obligations is determined by our written order confirmation or delivery contract. The customer's order is only considered accepted once the order confirmation has been received or the delivery contract has been signed, or the goods are shipped. Change requests by the customer with respect to our order confirmation or delivery contract, regardless of the type, shall only become a content of the contract with our express confirmation.
2.4All information regarding the suitability and possible applications of our services is provided to our best knowledge. However, this information is merely based on our experience values, which cannot be deemed as representing the agreed property or as guaranteed; they do not establish any claims against us. In particular, the customer shall not be released from the obligation to independently verify the suitability of our services for the purpose intended by him based on his own inspections.
2.5Our services are performed according to the relevant German technical and legal provisions and standards in the version that applies on the date the contract is concluded.


We are entitled to use third parties as vicarious agents in fulfillment of the contractual services.

3. Price, Due date, Payment terms, Period of limitation, Offset, Holdback, Refusal to provide service

3.1 All offered and agreed prices shall be FCA (Incoterms 2010). The prices agreed by the parties for the contractual services also do not include insurance and taxes. All of the costs incurred by us for shipping, transport, packaging, import and export duties, insurance, taxes, acceptance and approval procedures required by government authorities or the customer, etc. will be invoiced separately to the customer.

3.2 Prices shall be exclusive of the applicable statutory VAT where applicable.

3.3 Our claims for payment relating to service activities (print molds and cast parts) are due for immediate payment upon receipt of our invoice by the customer and must be paid without deductions.

3.4 Subject to different individual agreements, our claims for payment relating to system activities (printing machines) are due for immediate payment 30 % upon signing of a contract, 60% upon receipt of our notification of the delivery date by the customer, 10 % upon the acceptance of the goods by the customer.

3.5 The timeliness of the customer's payment shall be determined by the date the payment is received. Cheques and drafts will only be accepted on account of performance. In addition, we only accept payments by draft if we have provided our prior written consent.

3.5 In the event our goods are provided or delivered more than six months following the conclusion of the contract, either by agreement or for reasons for which we are not at fault, and if our labor and/or material costs increase or decrease by more than 5% between the time the contract is concluded and the delivery/provision takes place, the agreed price shall change accordingly; to this end, the price calculation is based on a labor and material portion of 45% each, and a fixed price portion of 10%. If the price increases or decreases by more than 10%, both the customer and we may withdraw from the corresponding part of the contract.

3.6 We are entitled to demand partial payments/installment payments for partial services.

3.7 In the event the customer is in payment default, we are entitled to apply default interest of 9 % points above the three-month Euribor rate of the European Central Bank; the interest is calculated on the Euribor quotation of the day the payment is in default. We also reserve the right to assert additional damages.

3.8 In the case of justified doubts regarding the customer's ability to pay, voxeljet is authorized to demand security or withhold all or some of the outstanding services from this contract with the customer.

3.9 In the absence of longer limitation periods set by law, our claims for payment shall lapse 5 years after the end of the year in which the claim becomes due.

3.10 The customer shall only be entitled to rights related to offsets, holdbacks and refusal of service if his counter claims are legally valid and undisputed. In addition, the customer is only authorized to exercise a holdback right to the extent that his counter claim is based on the same contract relationship.

4. Partial performance, Time limits, Deadlines, Delays

4.1 We are entitled to provide partial performance at all times, following a reasonable consideration of the customer's interests. We are entitled to deliver the entire or partial performance before the delivery date, with reasonable consideration of the customer's interest.

4.2 Deadlines or time limits can be bindingly and non-bindingly agreed upon. Deadlines or time limits indicated by or arranged with us shall be deemed to be non-binding, unless they have been expressly agreed as binding. Numbers 4.3 to 4.8 apply in situations in which binding deadlines or time limits have been arranged as an exception.

4.3 Time limits are no longer considered binding if the item or scope of the order is changed or expanded after the time limit has been agreed to.

4.4 Time limits begin at the earliest with the payment of agreed or required down payments or installment payments by the customer.

4.5 A time limit is adhered to if we have started with the performance of our services at its expiry or the goods have left our delivery plant/warehouse, or an availability notice has been submitted to the customer for contracts with ex delivery plant/warehouse deliveries.

4.6 Adherence to time limits on our part presumes the proper fulfillment of contractual obligations on the customer's part. In the case of default on the part of the customer, all time limits for services rendered by us shall be extended by the period of default plus a reasonable restart period. We may ask the customer to reimburse us for additional expenses caused by a delay for which the customer is responsible, in particular for the extended provision of personnel. Additional claims shall not be affected.

4.7 Time limits shall be extended in circumstances for which we are not at fault and in cases of force majeure (e.g. unforeseeable disruptions to operations, transportation or shipping, in the case of fire damages, flooding, unforeseeable lack of labor, energy, raw materials or ancillary materials, subsequent material shortages, import and export restrictions, strikes, lock-outs, official orders, epidemics, armed conflicts, riots and similar unforeseeable events which render provision of performance difficult or impossible for us or our suppliers or freight companies) of a temporary nature in accordance with the time period of the hindrance plus a reasonable restart period. We will immediately notify the customer of such hindrances to performance. The parties will subsequently coordinate the subsequent course of action.

4.8 In the event our deliveries are delayed for reasons that are within our control, the customer shall be entitled, following a reasonable written extension, which must normally be at least four weeks, to withdraw from the contract pursuant to the statutory provisions.

4.9 A withdrawal by the customer due to delay is excluded if we have started with the performance of our services at the end of the extension or the goods have left our delivery plant/warehouse, or an availability notice has been submitted to the customer for contracts involving ex delivery plant/warehouse deliveries. 

5. Provision of goods, Shipping, Responsibility for risk, Delay in acceptance, Packaging

5.1 The contractual products are provided on the basis of FCA (Incoterms 2010) at voxeljet’s premises for pick-up. We will notify the customer when the contractual products are ready for pick-up. The customer is required to pick up our goods within seven calendar days from our company’s premises following receipt of our invoice or notification of readiness for delivery.

5.2 Shipment of our goods shall only take place at the request, cost and risk of the customer. The selection of the shipping method shall be our responsibility, including a reasonable consideration of the customer's interests.

5.3 Upon express request and at the cost of the customer, we will also insure goods deliveries against theft, breakage, transport, fire and water damages as well as other insurable risks.

5.4 In the event the customer refuses to accept our performance at the end of a reasonable extension (acceptance delay), we are entitled to withdraw from the contract and demand damage compensation, without prejudice to further claims.

In the event the shipping or pick-up of our goods is delayed for reasons for which we are not at fault by more than one month following the notice of delivery readiness to the customer, we may store the goods at our own discretion and at the customer's risk and cost.

5.5 Customers  are obliged to inspect our goods immediately following delivery for obvious transport losses, transport defects or damages, to determine objections in accordance with the conditions of the carrier in the presence of the driver, to document the same and provide us with written notification of the same immediately, but no later than seven calendar days after delivery. Customers are responsible for always performing the required formalities with regard to the carrier. If they fail to do so, any claims due to obvious volume differences, defects or damages to the contractual products shall be excluded. Number 7.3 shall not be affected by these provisions.

5.6 Packaging will only be taken back in line with the statutory obligations. If the customer is not a private end consumer in terms of sec. 3 subsect. 11 sentence 2 of the Packaging Regulation (Verpackungsverordnung), the disposal of sale packaging (sec. 3 subsect. 1 no. 2 Packaging Regulation) will be charged to the customer on the basis of cost. Packaging cannot be returned for shipments outside of Germany. Where packaging is not returned to us, any participation on our part in the assumption of disposal costs shall be excluded.

6. Retention of title

6.1 We shall retain title to all contractual products until such time as all claims from this contract have been paid.
Retention of title with regard to the customer shall also be maintained if we include the claims in an ongoing account (current account) and the balance is drawn and acknowledged (current account reservation). The transfer of risk as per Number 5 shall not be affected.

6.2 The customer must handle our goods subject to retention of title in a careful manner. He shall be obliged to sufficiently insure our goods subject to retention of title for the gross value and at his own cost against fire, water and theft damages. As a precautionary measure, the customer already assigns to us his claims for compensation from these insurance policies in the amount of the gross value of the goods. The assignment is hereby accepted.

6.3 The processing, combination and/or mixing of our goods subject to retention of title by the customer shall always be carried out on our behalf, without resulting in any obligations on our part. Where the goods are processed, combined and/or mixed with other items that do not belong to us, we shall assume co-ownership in the new item at the proportion of the gross value of the goods subject to retention of title to the other items at the time of processing, combining and/or mixing. Where the customer acquires sole ownership in the new item, it is hereby agreed that the customer shall transfer co-ownership to us in accordance with the gross value of the goods. In the event the customer acquires possession of the new item, he shall safeguard any sole or co-ownership thus obtained on our behalf. Safekeeping is provided by the customer at no charge. For the remainder, with respect to the goods resulting from processing, combining and/or mixing, the same shall apply as for goods delivered under retention of title.

6.4 In the event our goods subject to retention of title or items produced from the same are installed on the property of a third party in such a manner that our goods subject to retention of title become an integral part of the property, the customer already now assigns to us, in lieu of our ownership rights to the goods subject to retention of title, the customer's claim against his customer in the amount of the gross value of the goods for our installed goods subject to retention of title in order to safeguard our claims. The assignment is hereby accepted.

6.5 The customer is entitled to resell the goods subject to retention of title as part of proper business activities, as long as he continues to meet his obligations to us and the resale results in a payment claim that is at least equal to the customer's purchase costs. In the event of a resale of our goods subject to retention of title by the customer, the latter may only deliver the goods subject to retention of title to his customers under an effectively agreed retention of title until full payment has been submitted (forwarded retention of title), whereby the current account reservation agreed to in Number 6.1 shall not apply to the forwarded retention of title.

The customer hereby assigns to us all claims against his customer or third parties resulting from the resale of our goods subject to retention of title in advance, including any claims to which he will be entitled to in the future, in accordance with the gross value of our goods subject to retention of title. The assignment is hereby accepted. Where our goods subject to retention of title are processed, combined and/or mixed with items that do not belong to us, the assignment of claims shall only apply at the proportion of the gross value of our goods subject to retention of title to the value of the outside items that are also sold. Notwithstanding the assignment, the customer shall remain authorized to collect the claim. Our authorization to collect the claim on our own shall not be affected. However, we are obliged not to collect the claim as long as the customer properly meets his payment and other obligations to us.

In the case of payment default, suspension of payments and an application for insolvency regarding the customer's assets, the authorizations for reselling the goods subject to retention of title and collection of customer claims shall expire automatically. The customer is required to inform us of the assigned claims and their debtors at our request and also provide us with all information required for collection purposes and to hand over associated documents, particularly account books. A withdrawal from the contract is not required for the assertion of a retention of title.

6.6 In the case of customer actions that are in breach of contract, particularly in the case of payment default, we are entitled to take back our goods that have not yet been paid. To this extent, the customer shall not have any right to possession. Following the return of the goods, we are entitled to utilize of the same. The utilization proceeds is to be credited against the customer's liabilities less utilization costs. The customer is free to provide evidence that the utilization has resulted in unreasonably high costs. As a result, the customer shall not be responsible for the corresponding difference.

6.7 The customer is not permitted to pledge the goods subject to retention of title or assign them by way of security. Goods subject to retention of title delivered by us must be expressly excluded from any transfers by way of security for entire warehouse stocks.

6.8 In the case of compulsory enforcements, attachment or other interference by third parties with respect to our goods subject to retention of title, the customer is required to make reference to our retention of title and immediately notify us in writing, so that we can implement the required counter-measures. Where measures taken against compulsory enforcement, attachment or other interference are successful, the customer shall be liable for all court or out-of-court costs incurred by us, insofar as no other compensation is demanded.

6.9 In the event the goods subject to retention of title are delivered to a location outside of the Federal Republic of Germany or are moved to such a location by the customer, the following shall take precedence over Number 6.1 to 6.9: the customer is responsible for ensuring that our retention of title is effectively protected in the country in which the goods subject to retention of title are located or to which they are transported. Insofar as this requires specific actions (e.g. special identification or local registry entries), the customer will undertake these actions to our benefit and at his cost. In the event our participation is required, the customer will immediately notify us of this requirement. In addition, the customer will inform us of all significant circumstances that are important in achieving the most extensive protection of our property. In particular, the customer will provide us with all documents and information that is required to enforce our rights from the property.
In the event a retention of title cannot continue or be agreed at the location of the goods subject to retention of title, the customer shall be required to obtain for us a legal position that protects us in an equally effective and suitable manner.

6.10        If the realizable value of the securities exceeds our demands by more than 10 % then, at the request of the customer, we will release securities according to our choice.

7. Statutory right of warranty

8. Liability

8.1 Any damage compensation claims on the part of the customer, regardless of the legal reason, whether directly or indirectly associated with our performance/goods, shall be excluded. This shall not apply in cases of intent or gross negligence, of a lack of a guaranteed condition, of a breach of a cardinal contract obligation and, as far as we have mandatory liability in accordance with the Product Liability Law. Cardinal obligations are obligations the fulfillment of which enables the proper implementation of the contract and in the compliance of which the contract partner regularly trusts and may trust, hence the rights and obligations granted by the contract according to its contents and purpose.

8.2 Our liability for a breach of a cardinal contract obligation shall be limited to compensation of foreseeable damages that are typical for the contract, unless, we are compulsorily liable for other reasons in accordance with Number 8.1. Sentence 2.

8.3 We do not view damage compensation claims by the customer against us that are based on claims for breach of contract by the customer's customers or other provisions that go beyond statutory warranty as foreseeable and typical for the contract in the aforementioned sense. In each case we are entitled to provide proof of lesser damages.

8.4 Where damages are covered by insurance concluded by the customer for the relevant damage situation, our liability shall be limited to any disadvantages incurred by the customer in association with the damages, e.g. higher insurance premiums or disadvantageous interest rates up to the claims settlement by the insurer.

8.5 The preceding exclusions and restrictions of liability shall apply at the same scope in favor of our executive bodies, statutory representatives, employees and other vicarious agents.

9. Information regarding data protection legislation

We hereby advise that the personal and business data shared by the customer in connection with the ini- tiation and execution of a contractual relation as well as all amendments will be used and stored for the purpose of the execution of the business relation. The customer provides his express consent regarding the aforementioned. voxeljet processes the provided data according to the European General Data Protection Regulation (GDPR). For further information please consult our Data Protection Notice (Art. 13/14 GDPR) which can be found on and downloaded from the link

10. Export of our deliveries/services

If the contractual goods are delivered to a location outside of the Federal Republic of Germany or are transported to such a location by the customer, our services may be subject to export and import restrictions. The customer is solely responsible for ensuring that all applicable export and import control provisions are adhered to. The customer indemnifies us from all claims in the event we are taken to task due to the export/re-export of contractual products or services, regardless of the legal reason, and this situation is the customer's responsibility.

11. Industrial property rights, Confidentiality

11.1 The customer is required to secrecy with regard to confidential information. Confidential information refers to all of our non-evident technical, business, personal and other internal processes and situations, which were already communicated to the customer in connection with the contract or which are disclosed during the term of the contract. The customer must treat this information as business or operating secrets and ensure that third parties (including family members and employees not involved in the matter) do not acquire unauthorized knowledge of this confidential information. This duty of confidentiality shall continue after the end of the contract as long as the information has not been made manifest.

11.2 Insofar as the customer is required to disclose confidential information in terms of Number 11.1 and Number 11.2 due to a statutory obligation or a legally valid official or court order, he will disclose only such confidential information that must be disclosed on the basis of the statutory obligation or order and further will endeavor, to the best of his ability, to ensure that the disclosed confidential information is treated in accordance with this agreement where possible. The customer will immediately inform us of this obligation in writing by fax or e-mail and at our request will assist us to protect the confidential information or have it protected through the courts, as much as possible.

11.3 We reserve ownership and all copyright-related rights of use and recovery for all documents (e.g. letters, plans, drawings, calculations, illustrations, samples, test pieces, models, designs) and confidential concepts and ideas that we provide to the customer or for which we pay. The documents, concepts and ideas listed in sentence 1 may not be ceded or otherwise be made accessible to third parties without our prior approval. The copying of such documents is only permissible in line with the requirements of the contract and in compliance with copyright provisions. In addition, the full documents must be returned to us at our request at any time, unless the customer requires the documents for the purpose of implementing the contract or using our deliveries/goods. No later than the time the contract is not awarded or following the end of the contract, the customer must return all of the documents without requiring a request in this regard, unless he requires the documents to use our deliveries/goods. Third parties who come into contact with the documents, concepts and ideas as intended, must be obliged accordingly by the customer. Any assertion of a holdback right with regard to the documents is hereby excluded.

11.4 In the event a customer culpably breaches the confidentiality obligation in Number 11.1and in Number 11.2, he will be required to pay a contract penalty of 5% of the agreed net counter performance, but at least EUR 20,000.00, Our right to assert additional damages shall not be affected.

12. Provided templates/data, Breaches against morality, Laws and rights, Deletion

12.1 Where the customer provides us with templates or data for our deliveries and performance, the customer hereby warrants that these templates/data and deliveries and performance rendered by us on that basis do not contain any grossly objectionable contents, breach statutory provisions or third-party rights (particularly industrial property rights of third parties based on property, brand, name, patent, work title or copyright laws).

12.2 In the event the templates/data provided by the customer for our deliveries and performance or our deliveries and performance rendered on that basis contain grossly objectionable contents, breach statutory provisions or third-party rights (particularly industrial property rights of third parties based on property, brand, name, patent, work title or copyright laws), we are entitled to (also partially) withdraw from the contract. The customer shall not derive any rights against us as a result of the withdrawal or the contract portion that is affected by the withdrawal. Where the customer is at fault for the withdrawal, the customer shall owe us compensation for all incurred costs and expenditures with regard to the contract portion affected by the withdrawal.

12.3 We are not responsible for templates or data that is provided to us by the customer for our deliveries and performance. In particular, we are not required to inspect the templates/data for possible breaches against morality, laws or rights. The customer hereby releases us from all penalties, damages, costs and claims for which he is at fault and which are asserted against us by government agencies or other third parties as a result of such breaches of morality or laws or breaches of third-party rights; the customer shall indemnify us against all claims and actions and will provide reasonable advance payments upon request.

12.4 We are neither able nor required to store or otherwise document the data provided to us by the customer for our deliveries and performance beyond the processing of the order. The customer shall be responsible for any required storage activities or other documentation for this data.

13. Language, Place of fulfillment and jurisdiction, Applicable law

13.1 German shall be the language of negotiations and the contract. German shall also be the language used in the implementation of the project.

13.2 Augsburg shall be the place of fulfillment for all obligations that result from and in connection with the contract.

13.3 Augsburg shall also be the exclusive place of jurisdiction for all disputes that directly or indirectly result from the contract, as long as the customer is a merchant in terms of the German Commercial Code (HGB), a legal person under public law, or a special asset under public law. This also applies independently of the merchant characteristic if the customer moves his domicile or customary place of residence abroad or his domicile or customary place of residence is not known at the time the suit is filed. In all cases we shall also be entitled to file suit at the customer's general place of jurisdiction.

13.4 The business relationship between the customer and us from and in connection with this contract shall be exclusively subject to the law of the Federal Republic of Germany in exclusion of the uniform UN Convention on Contracts for the International Sale of Goods (CISG).

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